{"id":18036,"date":"2018-05-21T11:01:25","date_gmt":"2018-05-21T09:01:25","guid":{"rendered":"https:\/\/www.evertonspa.it\/servizio-clienti\/"},"modified":"2021-12-01T11:29:28","modified_gmt":"2021-12-01T10:29:28","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/evertongroup.com\/en\/customer-care\/","title":{"rendered":"Customer care"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”120″ bottom_padding=”8%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h1|font_size:48|text_align:left|color:%23162e4d” use_theme_fonts=”yes” el_class=”font-blacksword e-fw-100″][toggles style=”minimal”][toggle color=”Extra-Color-3″ title=”Are there organic teas and herbal teas among your products?”][vc_column_text]The organic products we have selected can be chosen by typing the word “bio” as a search key on the website and are certified according to the European standards in force. In the case of blends, especially as regards infusions and herbal teas, all the ingredients are certified according to the European standards in force.[\/vc_column_text][\/toggle][toggle color=”Default” title=”What is the difference between herbal tea and infusion?”][vc_column_text]Herbal teas have the active ingredients of the officinal herbs that compose them, therefore they have a specific function for our body (Relaxing, Draining, Energizing, etc.). Instead, the infusions have no particular active ingredients and are drunk simply for pure pleasure. In addition, the infusions are always theine-free, while the herbal teas may contain herbs with an exciting effect on the body, for example energizing herbal teas and in some cases draining herbal tea to increase the purifying power.[\/vc_column_text][\/toggle][toggle color=”Default” title=”In which stores can I find Everton products?”][vc_column_text]To find the stores closest to your home, enter the region and your details on the “Stores” page and you will be able to discover the most convenient retailers for your purchases.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do i store tea?”][vc_column_text]Our tea is contained in practical box suitable for storage. You will need to be careful to close the box correctly. Each box is provided with a label indicating the name of the product, the characteristics and the methods of preparation.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”10″ bottom_padding=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” disable_element=”yes” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Shop online” font_container=”tag:h1|font_size:48|text_align:left|color:%23162e4d” use_theme_fonts=”yes” el_class=”font-blacksword e-fw-100″][toggles style=”minimal”][toggle color=”Default” title=”Come trovare i prodotti che cerco?”][vc_column_text]Se cerchi un prodotto specifico puoi digitare all\u2019interno del box “Cerca” uno o pi\u00f9 parole chiave relative alla tua ricerca. Otterrai l\u2019elenco prodotti completo contenenti le informazioni inserite nella ricerca.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Come procedere all’acquisto?”][vc_column_text]Seleziona il prodotto che ti interessa per aprire la scheda prodotto. Scegli la quantit\u00e0 che ti interessa acquistare e clicca su \u201cAggiungi al Carrello\u201d. Potrai scegliere se continuare lo shopping o se terminare l\u2019acquisto.<\/p>\n

Entra nel tuo Carrello e, se tutti i prodotti selezionati sono di tuo interesse, clicca su \u201cProcedi all’acquisto\u201d. Ricorda che nella prima pagina del carrello potrai anche modificare la quantit\u00e0 degli articoli che intendi acquistare oppure rimuoverli.<\/p>\n

A questo punto baster\u00e0 inserire i tuoi dati e il metodo di pagamento che preferisci per concludere il tuo acquisto. Riceverai la conferma di acquisto via mail insieme a tutte le informazioni utili sul tuo ordine.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Possiedo un CODICE SCONTO. Come posso utilizzarlo?”][vc_column_text]Il Codice Sconto \u00e8 un buono sconto che ti viene fornito per usufruire di promozioni speciali. Le condizioni per poter usufruire dello sconto vengono comunicate insieme al codice.<\/p>\n

Se sei in possesso di un Codice Promozionale, inseriscilo nel form \u201cCodice Sconto\u201d che trovi all\u2019interno del Carrello o nella pagina di conclusione dell\u2019ordine. Se le condizioni di utilizzo sono rispettate, lo sconto verr\u00e0 calcolato e applicato al tuo ordine.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Quando si conclude la procedura di acquisto?”][vc_column_text]Dopo aver inserito i dati necessari per il pagamento sarai indirizzato nella pagina di conferma dell’acquisto, contenente il numero d\u2019ordine. Riceverai un’e-mail contenente la conferma d\u2019ordine definitiva e i dettagli relativi al tuo acquisto.<\/p>\n

Se non hai ricevuto nessuna comunicazione, ti preghiamo di contattare il nostro Servizio Clienti.<\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Come posso verificare lo STATO DEL MIO ORDINE?”][vc_column_text]Per verificare lo stato del tuo ordine utilizza il codice di tracciamento …..[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”4129″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”8%” bottom_padding=”8%” text_color=”custom” custom_text_color=”#162e4d” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” css=”.vc_custom_1504394107673{margin-bottom: 0px !important;}”][vc_column_inner column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” el_class=”e-bs” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Contact us” font_container=”tag:h2|font_size:48px|text_align:left|color:%2310375f” use_theme_fonts=”yes” el_class=”font-blacksword e-fw-100″][vc_custom_heading text=”Did not find the answer you were looking for?” font_container=”tag:h4|font_size:24px|text_align:left|color:%2310375f” use_theme_fonts=”yes” el_class=”font-baker-signet-sr e-fw-100″][vc_column_text]If the frequently asked questions are not what you were looking for, please contact our customer service who will be glad to provide you with all the information.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”8%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”120″ column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Contact customer support” font_container=”tag:div|font_size:46px|text_align:center|color:%2310375f|line_height:52px” use_theme_fonts=”yes” el_class=”font-blacksword e-fw-100″]\n

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